American Airlines Retiree Contact Number

My father retired from AA about 30 years ago.

Last week he asked me to help him make a change to his monthly pension payment. He didn’t have any recent paperwork so I turned to the web to find contact info. An hour later I resorted to the telephone. 30 minutes later I was about to pull my hair out.

As huge as American Airlines is I could not believe their retirement program was so clandestine.

After a call to the local Transport Workers Union (TWU) office I got a Tulsa number for employee relations, and they finally provided me a phone number…

American Airlines Pension Plan Info Line

After all the effort it took me to find this I decided to post this number to assist any other AA Brats who may be having trouble locating this information.

24 thoughts on “American Airlines Retiree Contact Number”

  1. Rex,THANK YOU!!!!!Thank you so much for putting the phone number in there for the pension dept. I am a former AA employee who was outsourced in 1995 and have never been able to get through to the right dept. until now.Thanks again!

    1. I just called the number you published above and it goes to “State Street Retiree Services” not American Airlines. They transferred me to 1-800-447-2000 which is American Airlines HR Services. Finally! I got an address for correspondence.
      Be advised when you call this “automated” number you will have to press 1; then 3 to talk to a rep and be prepared to give your zipcode.

      1. I called the number you gave and thank you so much – first thing they told me was that I elected NOT to participate in the retirement program – but when I calmly told Darwin, the HR fellow, that I had all my payslips, and I do for all those years, I asked him if I should contact the National Labor Relations board, or just contact my Senator Richard Burr. Oh, and he just checked and found out that i will start getting benefits on may 1 of 2015 when I am 65.

        No kidding…..I really wonder if we would be that much worse off when Red China’s boot? Workers of the World Unite! You have nothing to loose but your chains!

      2. I realize this is an old reply—and an even older post—but the number in the post is still valid for AA retiree services.

        As of today anyway. ; )

        1. Again A BIG Thank You for posting this. My Mother passed away and I have been helping my father deal with taxes and things, and in this we needed to contact to adjust the tax withholding and this number helped us. Thanks!

          1. wanted to change my federal witholding.Called 844-543-5747 AA Pension Service Center.Was told I could do it on on on Pension Serv Center.My pension…was easy..

  2. I'm with all the others! I've been trying to reach a person about my pension check for weeks and no answer. I waited on hold almost 3 hrs before my phone died! Thanks to you, I got right thru to a real live person…You are awesome! Thanks for posting.

    1. thanks so much i have spent hours trying to find a working number…been on hold forever but at least i just may get someone…

  3. What a nice thing to do,I am trying to help a friend get the phone number fo AA so she can get her pension.Thank You very much!!!!!!!1

  4. Thanks, Thanks, Thanks, I have had a very difficult time finding a contact number. This is just great, was able to take care of all issues.

  5. Thank you so much for sharing this information and my experience some what a blessing because I came across with a good phone number and a real person that I was able to talk too about my pension. God Bless You.

  6. Thank you for sharing this telephone number. It gave me a good start. They had to transfer me, but I did receive help.

  7. Thank you so much. I left AA back in 2009 and was looking to check on my retirement benefits. Here is another # to activate retirement benefits.
    1-800-447-2000, option 1, then option 3.

  8. thank you my mother worked for sky chefs and they helped me at this number to connect with them she passed away on Wednesday……..thank you again

  9. Cannot register AA employee ID number retired last station SFO will not accept in account validation. Retired 12/1/2014 USAirways SFO. Please contact need help.

    1. I did not receive my 1099r for 2016 I have been trying to get another one and I have hit a brick wall now I have a number to call. I work for AA for 45 years and ever sense Crandle left AA they seem to have made thing hard for employs and retires to get anything done using the internet

    1. My father retired from AA over 30 years ago , is now 92, and trying to find out date he retired. Spent awhile on internet trying to find a site to contact. Found this post today and called the number and is it still good as of today!!!! Thanks, Rex!!!!!!!!!!!

  10. I had similar issues when calling the number I had on file to report the passing of my father, an American retiree. The number posted here did not get me to the correct department, however they transferred me to 1-888-860-6178 and that was a good number for retiree benefits, and to report a death and take care of all the related business. Stephanie H.

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