American Airlines Files Chapter 11

In case you haven’t heard, AA and their parent company filed for Chapter 11 bankruptcy Tuesday morning. It’s naive to think this wasn’t possible. But after surviving 9/11 and the crash of 2008 I thought they may have been out of the woods.

The following email was sent to all AAdvantage members this afternoon:

Dear AAdvantage® Member,

As you may know, on Tuesday, November 29, American Airlines filed for reorganization under Chapter 11. We took this action as part of our efforts to secure our long-term success in delivering the highest standards in air travel. We are committed to meeting your travel needs with outstanding customer service and safety, and it will be business as usual at American throughout our reorganization process. More than 80,000 people at American appreciate your loyalty and look forward to continuing to serve you.

We want to assure you that your AAdvantage® miles are secure. The AAdvantage miles that you’ve earned are yours and will stay yours, subject to usual policies, until you choose to redeem them for a great award with us. Likewise, your elite qualifying miles and your elite status, including lifetime status granted under the Million MilerSM program is secure and remains intact. You will continue to earn miles through all our existing AAdvantage participating companies and you will be able to redeem those miles for the same great awards — flights, upgrades, car rentals and hotels just to name a few. And, throughout the coming year, we will be adding even more opportunities to earn miles, as well as new ways to redeem those miles.

American is honoring all tickets and reservations as usual, and making normal refunds and exchanges. And, we intend to maintain a strong presence in domestic and international markets. As we and all airlines routinely do, we will continue to evaluate our operations and service, assuring that our network is as efficient and productive as possible. Additionally, relationships with our oneworld Alliance and other codeshare partners are continuing to provide you with opportunities to earn and redeem miles for travel to hundreds of destinations worldwide, and we are honoring all tickets and reservations for travel on our partner airlines as usual. For information about American’s reorganization process, please visit AA.com/restructuring.

Even more importantly, we remain committed to providing a superior customer experience with a focus on delivering what our customers value most — the newest fleet with our upcoming aircraft deliveries, network strength in the important cities of the world and world-class products, service and technology.

American Airlines has a proud history, and we will have a successful future. All of us on the American team thank you for your loyalty and we look forward to welcoming you aboard soon.

Sincerely,

Maya Leibman
President — AAdvantage Loyalty Program

World’s Largest Chopper

Maduko Subsidiary Unveils New Helicopter

In a recent news release a bold new endeavor was announced to combine luxurious accommodations and rotating wing aircraft. The Hotelicopter offers 18 guest suites grafted on to a Soviet Mil V12 helicopter.

“The Hotelicopter is redefining luxury travel for our generation,” Alvin Farley, CEO of The Hotelicopter Company said in the statement. “Of course, safety is our number one priority, and our vehicle exceeds all safety, operating and maintenance requirements outlined by the FAA in the Code of Federal Regulations relating to transport category rotocraft.”

When questioned about the name, and its similarity to a hotel booking site, Farley was elusive.

American Airlines Retiree Contact Number

My father retired from AA about 30 years ago.

Last week he asked me to help him make a change to his monthly pension payment. He didn’t have any recent paperwork so I turned to the web to find contact info. An hour later I resorted to the telephone. 30 minutes later I was about to pull my hair out.

As huge as American Airlines is I could not believe their retirement program was so clandestine.

After a call to the local Transport Workers Union (TWU) office I got a Tulsa number for employee relations, and they finally provided me a phone number…

American Airlines Pension Plan Info Line
888/548-4455

After all the effort it took me to find this I decided to post this number to assist any other AA Brats who may be having trouble locating this information.